Order Fulfillment & Customer Service
The best way to contact us is by
- Phone toll free at 1-888-542-0111 - Provide order number, name and best time to contact you.
- Live chat.
- E-mail at firstname.lastname@example.org. Please include your name and order number. All e-mails are responded to within 24 hours, if not earlier.
- You will receive an automatic email after your order has been placed informing you of the order number.
- Another email will follow in 3 working days with the Estimated Ship dates of your item(s).
- If any items are on backorder, you may cancel specific item(s) or the entire order and your card will be refunded. All orders left intact, regardless of estimated shipping date, must remain paid in full in order to allocate incoming inventory for you.
Credit Card Charge
- If an item is in stock and can be shipped quickly, the credit card will be charged within 1 business day.
- In all other cases, the credit card will be charged within 3-4 business days of receiving the order. Many items here at Modish are handmade, special or custom ordered specifically for you therefore, payment is required in full when placing an order.
- Cancellation Refunds: Please allow 3-5 business days for your credit card refund to post to your account, depending on your credit card processing company.
ESTIMATED SHIP TIME:
We know that once you place an order, you are anxious to receive the merchandise and we make every effort to get your merchandise out to you as quickly as possible. While we stock many of our best sellers, in our business model, we also strive to keep costs down for you thereby not stocking and warehousing all of the 5000+ items on our site and order as needed, therefore there could be a 7-10 business day delay in shipment.
- In-stock merchandise will be shipped within 2 business days.
- Non-stock merchandise will be shipped out to you within 7-10 business days, unless you hear otherwise from us.
- Drop-Ship merchandise will be "drop-shipped" directly to you from our supplier within 5-10 business days.
- Handmade items like large rugs, artwork and large furniture are handmade per order and may require 2-4 weeks for delivery time. We will notify you if this is the case. If you do not wish to wait, you may cancel the item(s) at any time. If you cancel the item(s) within 48 hours of being notified of estimated shipping date, you will not be charged the "return" fees.
- Out-of-Stock Items: You will be notified if an item is out-of-stock when your order is processed and you may choose to cancel the order and you will be refunded immediately. We will keep you updated on the backorder status and you may choose to cancel at any time. If cancelled before the order is shipped to you, you will be refunded the full amount paid and not charged the "return" fees.