Shipping Method – Ground (smaller items)- Standard shipping method is ground shipping with FedEx or UPS. Delivery signature is not required for ground shipments. The carrier will leave the package in the normal delivery place for your address. You may go to FedEx or UPS website to track your shipment. If you are purchasing multiple items from different manufacturers, your order will ship from different warehouses and may ship on different dates. We will email you all the tracking associated with your shipment once the item ships from the warehouse. If your order contains multiple ground shipments, then they may ship with a Freight carrier based on the number of items and weight.
Shipping Method – Freight- Standard shipping method for large / heavy items is with a freight carrier. Standard Delivery will consist of either curbside or front door delivery based on the carrier servicing your applicable area. The product will be kept in its original packaging and there is no assembly provided with this service. It is not the driver's responsibility to bring freight into house, garage, etc. Drivers do not assist with un-packaging or set-up. It is the customer's responsibility to inspect the packaging and product prior the driver departing. For Basic Threshold Service, note that the shipment will not require a signature upon delivery.
For Back of Truck, Curbside and White Glove options, the merchandise cannot be delivered without a signature. If the packaging or merchandise appears damaged in any way, please note the damage on the delivery paperwork and refuse the shipment. This will aid greatly in expediting the return or replacement process in the event there are any issues in delivery. Should you have any questions regarding delivery method in your area, please contact our customer care team at firstname.lastname@example.org
If you are purchasing multiple items from different manufacturers, your order will ship from different warehouses and may ship on different days. We will email you all the tracking associated with your shipment.
See full shipping policy here