Return Policy for Modish Store
What is the order cancellation procedure before the product is shipped?
Cancellation before shipment-
An order can be cancelled only if the item has not been sent for final packing for shipment. An item normally takes 3-4 days to be packed and gotten ready for shipping. Please note that we can accept your cancellation request only if the item has not been packed.
Cancellation after packing and/or shipment-
Once an item is packed and/or shipped, then an item can be returned as per standard return procedure and cancellation handling rates will apply. (rates- below)
Detailed Cancellation Policy & Procedure
Our normal cancellation policy is as follows-
1. Order placed and if item is out of stock - Cancel with full refund.
2.Order placed and item not send for packing - Cancel with full refund.
3. Item already send for final packing and preparation to ship - 10% of order value to be retained as flat restocking fee (only for furniture)
4. Cancellation once item has shipped - If an order has been shipped it cannot be cancelled and will only be treated as a return. If you are not satisfied with your purchase, you may return it to us at any time within 5 days of its delivery. You will need to ship the item back to us (at our warehouse) at your own cost, and we will refund the merchandise value, subject to the restocking fee charged by different vendors (see below).
If you return an item, the shipping cost for sending the item to you will also be deducted from your total refund amount. Return credits will be issued within 15 business days once the item is received and inspected. In case of doubt, please write to us at "Modish Store (email@example.com)" to confirm the policy. Our refund rate is extremely low, and we work with the customer in every one of these rare cases.
Detailed Returns Policy and Procedure
What is the Modish policy on returns? Is there any specific procedure to follow?
The Modish Policy for return in short is as follows. This should be read with the full policy below.
- Returnable with no restocking fees.
- Customers will need to send back the item on their own in original boxes. Please note return cannot be taken unless it is packed in the original box/packaging. We request you to save the packaging till you are satisfied with your purchase.
- Customer's will be refunded the full price less the cost of shipping item to customer.
We try and make it easy for you to return an order if you are not satisfied.
If an order has already been shipped, it cannot be cancelled and will only be treated as a return. If you are not satisfied with your purchase, you may inform us within 5 days of receiving the item and return it to us at any time within 10 days of its delivery. You will need to ship the item back to us (at our warehouse) at your own cost in the original package, and we will refund the merchandise value, subject to the restocking fee charged by different vendors (see below).
If you return an item, the shipping cost for sending the item to you will be deducted from your total refund amount. Return credits will be issued within 15 business days once the item is received and inspected.
In case of doubts, please write to us at "Modish Store (firstname.lastname@example.org)" to confirm the policy. Our refund rate is extremely low and we work with the customer in every one of these rare cases.
Restocking fees Some vendors have a restocking fee, but most do not. We would be required to work on a case to case basis. Shipping costs in furniture is 15-18% of the item cost
Procedure for Return
For the procedure to return an item, please follow these steps:
1. Inspect all merchandise immediately upon delivery to make sure it is as per the order.
2. Please notify us within 5 days of receiving your order, if you would like to request a return. You should email at "Modish Store (email@example.com)" with the return request.
3. Please check if your item is eligible for return. The few exceptions that cannot be returned include: clearance items and/or Items on sale/discount, and/or items on which any kind of offer, discount and any item that is not packed in its original packing etc. has been claimed cannot be returned. We will look into the case, and if satisfactory, you’ll be issued a Return Authorization (RMA) from our Returns Department.
4. You must ship the item back within 10 days of receiving the RMA for proper credit. The RMA will have the return shipping address for each item. Please do not send any returns to us without the proper Return Authorization (RMA) as items will not be accepted without it.
Also, the respective suppliers or vendors will not accept a return without a Return Authorization.
5. All items must be returned with the original packaging, accompanied with all tags. Please note return cannot be taken unless it is packed in the original box/packaging. We request you to save the packaging till you are satisfied with your purchase.
6. When shipping the items back to us for returns, please make sure to insure the item(s) for their full value, as it could get lost or damaged.
7. Once the returned item has been received by us at our warehouse (or our supplier or vendor), please allow 15 business days for opening and inspecting the returned merchandise and for crediting your account. You will receive an email confirmation once your return has been inspected and your account credited. Your return credit may then take an additional 3-5 business days to appear in your account depending on your credit card processing company.
8. All returns, claims, damages, complaints have to be brought to our knowledge within 5 days of the delivery of the goods. We apologize that we are unable to process any claims, damages, returns, complaints after 10 days of the receipt of the goods.
Are there any items that cannot be returned at all?
Yes - there are certain kinds of items which Modish is unable to accept as returns. These include: clearance items and/or Items on sale/discount, and/or items on which any kind of offer, discount etc. has been claimed cannot be returned. Only items that are in their original packing will be accepted as return. We are sorry we cannot make any exception for returns which are without original packaging.
My order was delivered but it seems damaged or broken. What should I do?
If you receive a broken/damaged item, this damage was most likely caused during shipment, as we thoroughly inspect all merchandise before it leaves our warehouse. If any damage should occur during transit, we will open a Damage Claim with the shipping company provided you follow these steps INSTRUCTIONS FOR DELIVERY (Please read carefully)
1. Upon arrival, please inspect your shipment thoroughly before signing the receipt of shipment.
2. Do not sign the Bill of Lading/Freight Bill if you feel there is any breakage. Count the number of pieces received against the number shown on the freight bill. If not correct, DO NOT SIGN THE FREIGHT BILL/BOL until a notation has been made on the face of the freight bill.
3. Check for any visible damage on the carton and equipment. The delivering carrier is required by law to make notation of the damage on the freight bill before you sign. Do not take delivery of the goods if the driver says he is in a hurry and cannot wait for you to inspect the goods. The driver is required to wait for you to open the goods and inspect them. Please do so and ensure the goods are not damaged.
4. Please note damage on the BOL. If you sign a clean BOL then we cannot accept any damages later on. Please do not sign the BOL till you are satisfied with the item and are sure that there is no damage.
Do not throw away the crate, packaging, and boxes. Modish Store can take a return only in the original packing. If the damage is significant, you may choose to not sign the BOL and refuse the shipment.
5. If this does occur, please contact us regarding a replacement shipment. All merchandise has been inspected and tested at the manufacturer’s factory and crated in accordance with all transportation rules.
6. If delivery has been signed off and accepted without noted damage, Modish Store will try and work on a case-by-case basis for return. A restocking fee of 20% would apply upon return in each case.
7. If the delivery at the address given by the customer fails either because the customer does not accept the delivery or has failed to amend the wrong address given or because the customer is not present/ not contactable by phone or email, then the shipment would be returned to the warehouse and refund issued after deducting the shipment costs to the shipping address and back to the warehouse and towards any damage sustained during shipment.
8. All returns, claims, damages, complaints have to be brought to our knowledge within days of the delivery of the goods. We apologies that we are unable to process any claims, damages, returns, complaints after 5 days of the receipt of the goods. Please bring the damage to the notice of "Modish at (firstname.lastname@example.org)" within 5 days of the delivery.
Can I exchange my item for a different item, size or color?
Items can be exchanged, but the process is similar to making a return and buying a fresh item (please see the Q&A on Modish Return Policy).
What do I do if I ordered the wrong item or need to cancel my order?
You may cancel the order at any time before it is shipped (please see the Q&A on Modish order cancellation procedure).
Please do not make a second purchase if you wish to exchange your first order for a different SKU. Every order is treated separately and cannot be settled against a later purchased.