PLEASE OPEN AND INSPECT ALL MERCHANDISE IMMEDIATELY UPON RECEIPT. If there is any damage to any item delivered by freight or by truck, please do not accept the delivery and make a note of it on the delivery note offered by the shipping company for your signature.

For Returnable items, you must notify us within five (5) days of receipt that you wish for a return.

A restocking fee of 10% will be charged on the return of all Roost items less than 70 lbs in weight and 15% on items of shipment weight more than 70 lbs. The customer will be liable to ship back the item to the warehouse and the refund will be net of the shipping cost incurred by the store.

Orders shipping by Truck- Larger items are shipped by truck or freight. Truck shipments take a few days more than regular Fedex or UPS shipment. You will be sent the tracking number and you should be able to track the shipment on the trucking company website. The shipping company will call you at the telephone number noted on your order and schedule a delivery appointment a day prior to delivery.

Upon arrival, please inspect your shipment thoroughly for any visible damages on the carton and equipment. The delivering carrier is required by law to make notations of the damages on the freight bill before you sign. The driver is required to wait for you to open the goods and inspect them. Please DO NOT SIGN THE FREIGHT BILL until a notation of the damage has been made on the face of the freight bill.

If you sign a clean BOL then Modish Store cannot accept any damages later on. Please do not sign the BOL till are satisfied with the item and there being no damages. If the damage is significant, you may choose to not sign and refuse the shipment. If this does occur, please contact us regarding a replacement shipment.

See the Returns Policy for complete details here ( https://www.modishstore.com/pages/faqs)